Data Protection: Every connection is secured with 256-bit SSL (TLS 1.3) encryption — meaning your password, phone number, and financial details cannot be intercepted in transit. Information provided at registration is never sold to third parties — this is In the Privacy Policy Clearly stated. Data is stored on servers encrypted with AES-256.
Financial Security: Member deposits are held in a separate trust account, completely independent from the platform's operating funds. This ensures your money can be returned to you under any circumstances.
Account Security: OTP-based two-factor authentication, unusual login detection, and an auto-lock after 5 consecutive failed password attempts all work together. No withdrawal can go through without your authorisation.
If anything seems suspicious, contact support@crickxapp.net immediately — responses typically come within 3 minutes.
How to read Decimal odds:
Odds × Stake = Total Return (including your original stake)
Example: You place a ৳1,000 bet at odds of 1.85.
Total return = 1.85 × 1,000 = ৳1,850
Net profit = ৳1,850 − ৳1,000 = ৳850
The higher the odds, the less likely the outcome — but the bigger the payout if you win. For example, a ৳500 bet at odds of 5.00 returns a total of ৳2,500 if successful (profit: ৳2,000).
Implied Probability: 1 ÷ odds = implied probability (%). For example, odds of 1.85 mean the bookmaker puts the probability of that outcome at roughly 54%.
In live betting, odds update every second as the match situation changes. Always check the odds one more time right before placing your bet.
Withdrawal Limits:
— Minimum: ৳500 (bKash / Nagad / Rocket)
— Daily maximum: ৳50,000 (standard members)
— Monthly maximum: ৳5,00,000
— Higher limits available for VIP members — see details on the Rewards page।
Time: bKash, Nagad, and Rocket typically process within 5–15 minutes. Bank transfers take 1–2 business days. If KYC is not yet complete, additional verification may be required on your first withdrawal — so it's worth completing KYC in advance.
Withdrawals are always sent back via the same payment method used for the deposit. If you need to withdraw to a different number, KYC verification through support is required.
Easy to change:
Address, occupation, language preference — log in and go to Profile → Edit to update these directly.
Changing Your Mobile Number:
This is sensitive information, as login credentials and OTPs are sent to this number. If you still have access to your old number:
1. Go to Profile → Security → Change Mobile Number
2. An OTP will be sent to your old number — enter it to proceed
3. Enter the new number and submit the OTP sent to it — the change is complete.
No longer have access to your old number? Send a photo of your NID or passport along with a selfie to support@crickxapp.net. The support team will verify your identity manually and update your number within 24–48 hours.
Changes to your name or date of birth are generally not permitted, as these form the basis of KYC verification. If there is an error, contact support with the relevant documentation.
How it works:
In a live casino studio, trained dealers deal cards or spin the roulette wheel in real time — streamed directly to your screen in HD video. You place bets using the on-screen controls, and results are instantly reflected in your account.
Available: Live Blackjack, Live Roulette, Live Baccarat, Live Dragon Tiger, Live Sic Bo, and more.
To get started:
1. Log in and confirm your deposit
2. From the home page, go to the "Live Casino" section
3. Choose your preferred table — minimum bet starts from ৳50
4. Follow the on-screen instructions to place your bet
Low-bandwidth streaming is supported for slower connections. Works equally well through Chrome or Firefox on mobile, or via the app.
Markets available for football:
— Match Result (1X2): Home Win / Draw / Away Win
— Both teams to score (BTTS)
— Total goals Over / Under (e.g. more or fewer than 2.5)
— Handicap Betting — leveling the odds by giving the underdog a goal advantage
— First Goalscorer / Anytime Goalscorer
— Live Betting: new markets open with every moment of the match as it unfolds
Other sports: Tennis, Badminton, Basketball, Hockey, eSports (CS:GO, Dota 2), Kabaddi, and more.
To place a football bet, log in and select football from the Sports section. Tap on any match to see all available markets, pick your preferred market, enter your stake, and hit "Confirm Bet".
Do this first:
1. Wait 5 minutes and refresh the page
2. Check your bKash app statement to confirm the transaction was completed
3. Note down the transaction ID or reference number
If it still hasn't arrived:
Email us at support@crickxapp.net with the following details:
— The bKash number you sent from
— Deposit amount
— Date & Time
— bKash Transaction ID
Most issues are resolved within 1–2 hours. In special cases — such as bank transfer delays — it may take up to 24 hours. If your money was deducted but the deposit failed, a refund will be returned to your original payment method within 2–5 business days — Crickx App Not charged separately.