Crickx App Privacy Policy — Your Data, Our Responsibility

Crickx App believes your personal data belongs to you. We collect only what is strictly necessary to provide our services — nothing more. This privacy policy clearly sets out what data is collected, why it is collected, and how it is stored and protected.

Many users in Bangladesh want to know exactly what information is collected when they download the app or create an account. This page answers that question directly — no complicated legal language, just clear and straightforward explanations.

crickx app International data protection standards are followed. Both technical and administrative safeguards are in place to keep your information secure within our systems.

Crickx App Different types of data are collected in different situations. Full details are provided below:

Information collected at registration:

• Full name and date of birth (for age verification).
• Mobile number — for account verification and notifications.
• Email address — for communications and security notifications.
• Passwords — stored in fully encrypted form; no staff member can view them.

During KYC Verification:

• Photo of national ID card or passport.
• A facial selfie or photograph.
• Proof of address (if required).

Information collected automatically while using the platform:

• Device type, operating system, and app version.
• IP address and approximate location (city level, not precise GPS).
• Time spent in the app, pages viewed most frequently — your usage patterns.
• Transaction records — history of deposits, withdrawals, and bets.

Crickx App Collected data is used only for specific purposes. Each purpose is clearly set out below:

crickx app Your data is used to create an experience tailored to your preferences. For example, if you bet more on cricket, you will see cricket match notifications first. This personalisation is entirely contained within the app and is never shared externally.

Promotional emails can be turned off at any time from your account settings. However, important emails related to security and transactions cannot be disabled.

Crickx App Your data is never sold to advertisers or data brokers. Information may only be shared with third parties in the following circumstances:

• Payment Providers: Information required to process bKash, Nagad, Rocket, or bank transfer transactions — retained only until the transaction is complete.
• Identity Verification Service: A specialist firm responsible for document verification during the KYC process. They are bound by a confidentiality agreement.
• Legal Authorities: Sharing data in response to a court order or a lawful request from a regulatory authority is a legal obligation.
• Cybersecurity Auditor: A limited amount of data may be shared during annual security audits — always in encrypted form.

In any of the above cases, third parties receive only the data necessary for their specific task — nothing beyond that. Crickx AppAll third parties contracted with are required to uphold the same privacy standards.

Crickx App-'s website and app use cookies and similar technologies to enhance your experience and ensure the app functions properly.

Types of cookies:

• Essential cookies: To maintain your login session and ensure account security. Disabling these will prevent the app from functioning properly.
• Performance Cookies: Data on which pages are most visited and where issues occur is collected to improve the app.
• Preference cookies: To remember your language settings, theme preferences, and recent searches.
• Analytics cookies: To understand overall platform usage statistics — all data is fully anonymized.

You can disable non-essential cookies from your browser or device settings. However, turning off performance and preference cookies may limit certain features.

To Keep Your Data Safe Crickx App Multiple layers of security are in place. This is not just a claim — these measures are independently audited by external cybersecurity firms every year.

• SSL 256-Bit Encryption: All communication between your device and our servers is encrypted. Even if intercepted, it cannot be read by anyone.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept. No staff member can view your password.
• Two-Factor Authentication (2FA): OTP verification is required for account logins and large withdrawal amounts.
• Firewall & DDoS Protection: Protecting servers from abnormal traffic and attacks.
• Regular Security Audits: Penetration testing is conducted multiple times a year by an independent external security team.
• Staff training: All staff with access to user data are required to complete mandatory security training.

In the event of a data breach or security incident, affected users will be notified by email within 72 hours and a resolution will be actioned promptly.

Crickx App No data is retained longer than necessary. However, certain information may need to be kept for a defined period for legal or business reasons.

• Core Account Information: For the duration of active account use and 5 years after closure — in accordance with international gaming license requirements.
• Transaction Records: Retention for 5 years is mandatory under anti-money laundering law.
• KYC Documents: 5 years after account closure.
• Support Conversations: 3 years — for dispute resolution purposes.
• Logs & access records: Up to 1 year.

Once these retention periods expire, your data is securely deleted. You may also submit a deletion request at any time — however, some data may not be removable before its designated retention period due to legal obligations.

Crickx AppEvery member registered with - has specific rights over their own data. To exercise these rights, simply send an email to support@crickxapp.net.

• Right to Access Your Data: You can submit a request to see what personal data we hold about you. Full details will be provided within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction. Updates are typically processed within 24 hours.
• Right to erasure: After your account is closed, you may request that your data be deleted. The request will be honored unless there is a legal obligation to retain it.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You have the right to object to your data being used for marketing communications or analytics.

Crickx App Not for users under 18. We do not knowingly collect personal information from minors.

Date of birth is verified at the time of registration. If a person provides a false age when creating an account and it is later found that they are under 18:

• Your account will be closed immediately.
• Collected data will be deleted.
• All deposited funds (excluding bonuses) will be returned.

If a parent believes their child has created an account by mistake, please contact support@crickxapp.net — the matter will be resolved promptly.

Crickx AppSome third-party services are used — primarily for payment processing and identity verification. These services operate under their own privacy policies.

• Payment Gateway: bKash, Nagad, and Rocket each operate under their own privacy policies and handle payment information according to their own terms.
• Analytics tools: Third-party analytics software is used to measure platform performance — all data is transmitted anonymously.
• Cloud storage: Data is stored encrypted on internationally certified cloud infrastructure.

crickx appWhen you leave the platform and visit an external site, that site's own privacy policy applies — not ours. For how external sites handle your information, Crickx App Not liable.

In line with changes in technology or applicable law Crickx App-'s privacy policy may be updated from time to time. When changes are made:

• Registered users will be notified by email before any significant changes take effect.
• The revision date at the top of this page will be updated accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

To request a copy of a previous version of the privacy policy, contact us at support@crickxapp.net.

For any privacy-related questions, complaints, or requests to exercise your rights:

• Email: support@crickxapp.net (Subject line: "Privacy enquiry")
• Live Chat: 24/7 in-app support in Bangla
• Response time: Privacy requests are responded to within 30 days

To verify your identity when exercising your rights, please contact us from your registered mobile number or email address. Requests submitted from a different number or email may require additional verification.